Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil - ITIL-4-Specialist-Monitor-Support-Fulfil Exam Practice Test
When a specialist performing proactive problem identification decides NOT to register a problem, they may also decide NOT to notify the initiator of the problem. What is the usual reason for this?
Correct Answer: A
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What practice should be used together with the 'service request management' practice to ensure that third parties will adjust their level of service to the needs of the organization?
Correct Answer: B
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Which third party contribution to problem management should NOT be documented in a problem model?
Correct Answer: C
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How is service configuration management system used for incident handling and resolution?
Correct Answer: D
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An organization has analysed the current value stream for restoring service to users and identified touchpoints with low business value. User feedback confirmed that some communications from service desk during incident resolution were distracting and did not provide any useful information. What action should the organization take?
Correct Answer: A
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Which of the following is NOT a key metric for the practice success factor 'resolving incidents quickly and efficiently'?
Correct Answer: D
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Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?
Correct Answer: D
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Which activity of the 'service desk optimization' process ensures that change request are raised where necessary?
Correct Answer: D
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What should a service provider do when human resources to establish problem modes are not available?
Correct Answer: B
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