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ITIL 4 Managing Professional Transition - ITIL-4-Transition Exam Practice Test

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Total 98 questions

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Question 1

Which of the following statements about change authorization is CORRECT?

A. Ensuring that changes are authorized after deployment is done by the change authority B. The change type and model is the basis for assigning the change authority C. Every time a standard change is requested a change authority is assigned D. The technician making an emergency change can authorize such changes

Correct Answer: B

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Question 2

Which describes an unresolved problem that has been already analysed?

A. An incident B. A workaround C. A known error D. A risk

Correct Answer: C

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Question 3

Which of the following statements about 'outcomes' is TRUE?

A. The level of expenses regarding a technology for a service is defined by an outcome B. Outcomes provide assurance to stakeholders regarding the performance of a service C. An outcome depends on at least one output to deliver a result D. The delivery of products to a stakeholder is enabled by outcomes

Correct Answer: C

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Question 4

In service relationships what is a benefit of identifying consumer roles?

A. It removes constraints from the customer B. It enables effective stakeholder management C. It provides shared service expectations D. It enables a common definition of value

Correct Answer: B

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Question 5

Which statement is CORRECT when considering a transformation to high velocity IT?

A. All organizations benefit from high velocity B. High-velocity IT should be applied throughout the organization C. Customer-facing systems should be excluded from the change D. High performance is usually part of the change

Correct Answer: D

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Question 6

Which activity is NOT recommended by the "start where you are" guiding principle?

A. Discarding existing processes before assessing their usefulness B. Involving people who are not familiar with a service when observing and assessing its activities C. Using source data to avoid unintentional data distortion found in reports D. Applying risk management when considering introducing new processes

Correct Answer: A

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Question 7

Which is an example of results-based measurement and reporting?

A. Measuring and reporting the number of hours worked by service desk employees B. Measuring and reporting the cost of providing a service to customers and users C. Measuring and reporting the customer satisfaction with closed incidents D. Measuring and reporting the number of supplier-related interruptions to a service

Correct Answer: C

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Question 8

Which practice needs the right culture to be embedded across the entire organization?

A. Continual improvement B. Service request management C. Service level management D. Change enablement

Correct Answer: A

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Question 9

Which is an example of a service request?

A. A request for access to a file B. A request for normal operation to be restored C. A request to implement a security patch D. A request to investigate the cause of an incident

Correct Answer: A

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Question 10

An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?

A. Integration and data sharing B. Employee satisfaction management C. CI/CD D. Customer-orientation

Correct Answer: B

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Total 98 questions

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