ITIL-5-Foundation Exam Training Practice Tests (ITIL Foundation (Version 5))]

Question 1

Which lifecycle management activity is responsible for resolving incidents?

A. Operate B. Transition C. Design D. Support

Correct Answer: D

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Question 2

Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

A. Value streams and processes B. Organizations and people C. Partners and suppliers D. Information and technology

Correct Answer: A

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Question 3

Which statement about a basic relationship is true?

A. It focuses on innovation and business growth B. It typically involves out-of-the-box services offered to customers C. Services are usually customized to meet the needs of customers D. It operates across operational, tactical, and strategic organizational levels

Correct Answer: B

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Question 4

Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

A. Operate B. Discover C. Support D. Build

Correct Answer: D

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Question 5

Which element of the operating model refers to third parties contributing to value creation activities?

A. Value streams and processes B. Value chain C. Organizations and people D. Partners and suppliers

Correct Answer: D

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Question 6

Which statement regarding the relationship between management practices and value chain activities is correct?

A. Management practices replace the need for value chain activities B. Each value chain activity is supported and enabled by several management practices C. Value chain activities and management practices operate independently of each other D. Each management practice supports one value chain activity

Correct Answer: B

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Question 7

Which dimension of product and service management focuses on implementing a system of rules, policies, and standards to manage data assets?

A. Value streams and processes B. Organizations and people C. Partners and suppliers D. Information and technology

Correct Answer: D

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Question 8

What is the role of governance within the ITIL Value System?

A. To ensure organizational activities are directed and controlled B. To define and manage process activities for service delivery C. To provide detailed technical guidance for service design D. To perform day-to-day service operations

Correct Answer: A

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ITIL Foundation (Version 5) - ITIL-5-Foundation Exam Practice Test