CIPS Team Dynamics and Change - L3M4 Exam Practice Test

Fabrizio created a contract for his supplier which included various contract terms. One term that Fabrizio included stated that "as agreed the price of each pencil is $1.00." Which of the following options describes this term?

'Collaborate, communicate, XXXX and coerce'. Select the missing term.

A team should be a xxxx unit, rather than a collection of individuals'. Select the three words which fit best.

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don't really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

People are inherently happy at work.
Workers seek responsibility.
Financial reward at work is welcome, but motivation, job satisfaction and recognition are equally A.

Which of the following would be suitable key performance indicators (KPIs) for suppliers' performance?
* Ensure you have customer loyalty
* Value or percentage of cost reductions obtained
* Win an award in the next 12 months
* Percentage of on-time in-full deliveries

Which of the following might be considered as advantages, to the supplier, of key performance indicators (KPIs)? Select TWO that apply.

Which one of the following is very commonly seen as being the primary role of the procurement function (especially by those outside the procurement function)?

Thinking about PEST, etc: under which heading would exchange rates and inflation fit?

Thinking of the cultural web (Johnson and Scholes), which of the following refers to the idea that past events will be recurringly discussed and kept alive by current employees telling newcomers, reinforcing certain aspects of culture?

'Doing things for less cost' is a description of:

A service contract for cleaning is due for expiry after a five-year duration. Which of the following are good sources of data to create a specification for the new invitation to tender?
* Incumbent supplier
* Maintenance services
* Alternative suppliers
* Management information

As part of a tender, which of the following are advantages that a purchasing organisation would expect to achieve by specifying that suppliers hold certification to an international environmental management standard, such as ISO 14001?
* It provides assurance that bidders have achieved a common standard of practice
* It provides a guarantee that any polluting suppliers will be unable to tender
* The standard is recognisable to local and international bidders
* It removes the need to conduct internal environmental training

The Mendelow matrix deals with:

A construction company wishes to place the contract for the building of a new hotel with a principal contractor using a model form contract. Which of these is an advantage of using a 'model form contract'?