M9560-670 Exam Training Practice Tests (IBM SVP Primary Support Provider Mastery Test v1)]

Question 1

What are the next steps after a Primary Support Provider has determined their customer has encountered a product defect?

A. The Primary Support Provider should review available fixes and, if one is found, provide it to their customer, without IBM escalation. B. The Primary Support Provider should contact IBM Customer Support to ask if a fix is available. C. The Primary Support Provider should inform their customer that the defect will probably be addressed in the next major product release. D. The customer should contact IBM Customer Support to ask if a fix is available

Correct Answer: A

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Question 2

What is an Authorized Program Analysis Report (APAR)?

A. A list of fixes which are included in new releases of products. B. A count of the number of open support issues listed by product. C. A report to IBM Development of a suspected product defect. D. A list of interim fixes which have been released to selected customers

Correct Answer: C

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Question 3

What actions does the Service Request (SR) Portal allow a Primary Support Provider to perform?

A. View all open PMRs for their customers, communicate with IBM Development, describe thecustomers software problem and environment. B. Transfer ownership to IBM, review their customer's entitlement online, view all open PMRs for their customers. C. View closed PMRs online, view all open PMRs for their customers, describe the customer's software problem and environment. D. View closed Problem Management Records (PMRs) online, transfer ownership to IBM, provide an overview of the customers software problem and environment.

Correct Answer: A

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IBM SVP Primary Support Provider Mastery Test v1 - M9560-670 Exam Practice Test