MOFF.EN Exam Training Practice Tests (EXIN Microsoft ® Operations Framework Foundation)]

Question 1

Which of the following is not a primary guideline for the MOF Team Model?

A. providing great customer service B. effectively responding to genuine business needs and demands C. utilizing IT automation and knowledge management tools D. building strong synergistic, virtual teams

Correct Answer: B

Question 2

Which Service Management Function (SMF) is also addressed as an ITIL process?

A. Workforce Management B. Storage Management C. System Management D. Security Management

Correct Answer: D

Question 3

Which Service Management Function has maintaining security according to agreed policies across the services and systems as its main goal?

A. Security Administration B. Security Management C. Availability Management D. System Administration

Correct Answer: A

Question 4

For which type of administration does System Administration not have responsibility?

A. Messaging administration B. Directory Services administration C. Telecommunications systems administration D. Database administration

Correct Answer: B

Question 5

Which of the following is a type of risks list used by the MOF Risk Management Discipline?

A. Retired Risks List B. Solved Risks List C. High impact Risks List D. Security Risks List

Correct Answer: A

Question 6

Within the Tracking and Reporting step of the Risk Management Discipline, what is the purpose of a stakeholder or service status report?

A. To receive approval for a request for change on security B. To involve the stakeholder in the Risk Management Discipline C. To communicate the effectiveness of IT Operations with regard to risks D. To communicate the overall risk to the service

Correct Answer: D

Question 7

In what way does Capacity Management contribute to improving IT Service Management?

A. By preventing interruptions to IT services as well as recovering services after an interruption occurs B. By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs) C. By planning the implementation of business requirements for IT Services so they are in place when the business needs them D. By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service

Correct Answer: C

EXIN Microsoft ® Operations Framework Foundation - MOFF.EN Exam Practice Test