PEGACPBA24V1 Exam Training Practice Tests (Pegasystems Certified Pega Business Architect 24)]

Question 1

How do you route an assignment so that any available member of the Finance department can perform the task?

A. Route the assignment separately to all members B. Route the assignment to the admin user ID C. Route the assignment to a work queue D. Route the assignment to a work list

Correct Answer: D

Question 2

Select the characteristics used to identify candidate rules to be delegated to business users.

A. Frequent changes are needed to continuously redefine the user experience B. Changing business conditions require that the rule be managed without IT intervention C. Ownership of changes to delegated rules changes from work group to work group D. Changes to business conditions require that the rule be managed with IT intervention

Correct Answer: C

Question 3

An Assignment uses the following Service-Level Agreement: Initial Urgency: 5, Goal: 12 hours (increase Urgency by 10), Deadline: 24 hours (increase Urgency by 15), Passed Deadline: 4 hours (increase Urgency by
20, limit to 5 events). What is the Assignment Urgency 36 hours after the Case reaches the Assignment?

A. 90 B. 85 C. 70 D. 50

Correct Answer: A

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Question 4

Select two use cases supported by Agile Workbench. (Choose Two)

A. The Lead System Architect prototypes a new application feature for the IT project team. B. The Lead System Architect adjusts the due date for several user stories. C. The IT project team discusses how many System Architects are needed and reports to the Project Delivery Lead. D. During a scenario test, the Quality Analyst discovers and records an application bug.

Correct Answer: B,D

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Question 5

Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.

Correct Answer:

Explanation:
Process Step Description: "A user enters information for a car reservation request." Process Step: Collect Information Process Step Description: "The system evaluates the request type to determine the next step." Process Step: Decision Process Step Description: "A manager determines whether to approve or reject a timesheet." Process Step: Approval Process Step Description: "The system notifies the user of the case status by email." Process Step: Automation
* A user enters information for a car reservation request.
* Process Step: Collect Information
* Explanation: This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward.
Pega Platform Business Architect Essentials, Chapter on Data Collection.
The system evaluates the request type to determine the next step.
Process Step: Decision
Explanation: This step involves the system making a determination based on the provided information. A decision step in Pega is used to evaluate conditions and determine the next path or action in the case workflow.
Reference: Pega Platform Business Architect Essentials, Chapter on Decision Management.
A manager determines whether to approve or reject a timesheet.
Process Step: Approval
Explanation: This step is about reviewing and making an approval decision. In Pega, approval steps are used when a human needs to review the case and make a decision to approve or reject it.
Reference: Pega Platform Business Architect Essentials, Chapter on Case Life Cycle Management.
The system notifies the user of the case status by email.
Process Step: Automation
Explanation: This step involves automated communication. Automation steps in Pega can be configured to perform tasks like sending emails, updating records, or other system actions without manual intervention.
Reference: Pega Platform Business Architect Essentials, Chapter on Notifications and Correspondence.

Question 6

A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

A. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey B. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog C. Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis D. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email

Correct Answer: D

Question 7

Select each Use Case on the left and drag it to the appropriate Automation on the right.

Correct Answer:

Explanation:
Use Case: "A medical specialist completes their review of an insurance claim, and the system attaches the report to the case." Automation: Create PDF Use Case: "Employees of a financial services firm receive confirmation when they register for the required certification classes." Automation: Send email Use Case: "A Fraud department manager receives a mobile notification that an approval request is in their worklist." Automation: Push notification Use Case: "When an approver rejects an expense report, an employee can modify and resend the report for approval." Automation: Change to a stage A medical specialist completes their review of an insurance claim, and the system attaches the report to the case.
* Automation: Create PDF
* Explanation: In this use case, the system needs to generate a report that can be attached to the case. The appropriate automation for generating documents like reports is creating a PDF. This ensures the report is in a standardized, non-editable format that can be easily attached to the case.
Pega Platform Business Architect Essentials, Chapter on Case Design.
Employees of a financial services firm receive confirmation when they register for the required certification classes.
Automation: Send email
Explanation: This use case involves sending a confirmation to employees upon registration. The most suitable method for sending such confirmations is through an email. Email notifications ensure that the employee receives a record of their registration.
Reference: Pega Platform Business Architect Essentials, Chapter on Notifications and Correspondence.
A Fraud department manager receives a mobile notification that an approval request is in their worklist.
Automation: Push notification
Explanation: The manager needs to be alerted promptly about an approval request. Push notifications are ideal for this purpose as they provide real-time alerts directly to the mobile device.
Reference: Pega Platform Business Architect Essentials, Chapter on Mobile and Multi-Channel.
When an approver rejects an expense report, an employee can modify and resend the report for approval.
Automation: Change to a stage
Explanation: When an expense report is rejected, the case needs to move back to a stage where the employee can modify and resubmit it. This involves changing the stage of the case to enable the necessary actions.
Reference: Pega Platform Business Architect Essentials, Chapter on Case Management and Workflow.

Question 8

A business requires a service-level agreement (SLA) to ensure that expense reports are submitted and reviewed on time. The initial urgency value is set to 10 and the following behavior is required:
SLA starts when the Expense report assignment is created
..goal elapses, the assignment urgency increases by 10
..deadline elapses the assignment urgency increases by 10
..passed deadline elapses, the assignment urgency increases by 20
Answer area select the urgency value that the system sets if the assignment is not yet completed by the end of each milestone.

Correct Answer:

Explanation:
To set the urgency values based on the described SLA behavior:
* Initial urgency value: 10
* When goal elapses: Urgency increases by 10 (Total: 20)
* When deadline elapses: Urgency increases by 10 (Total: 30)
* When passed deadline elapses: Urgency increases by 20 (Total: 50)
Thus, the urgency values at each milestone are:
* Goal: 20
* Deadline: 30
* Passed Deadline: 50
References:
Pega Academy: Service Level Agreements (SLAs)
Pega Documentation: Configuring SLA Urgency and Escalation

Question 9

A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?

A. Route the assignment to the correct work queue based on business logic B. Route the assignment to the correct work queue using skill-based routing C. Route the assignment to a specific underwriter based on business logic D. Route the assignment to the correct work queue using an authority matrix

Correct Answer: A

Question 10

A Developer configures a button with the action set as shown in the following image:

Place the events in the order they occur.

Correct Answer:

Explanation:
Order of Events:
* A user clicks the button.
* The system applies a data transform.
* The order ID value is set to the value of the confirmation number if the system confirms the payment.
* The system refreshes the section.
A user clicks the button.
* Explanation: The event sequence starts when the user interacts with the button by clicking it. This is the trigger for the subsequent actions.
Pega Platform Business Architect Essentials, Chapter on User Interface.
The system applies a data transform.
Explanation: After the button click, the specified data transform (SetDefaultValues) is executed. Data transforms are used to manipulate data, such as setting default values or copying data from one location to another.
Reference: Pega Platform Business Architect Essentials, Chapter on Data Transforms.
The order ID value is set to the value of the confirmation number if the system confirms the payment.
Explanation: Following the data transform, the system checks the condition (When Rule:
PaymentConfirmed). If this condition is true, the system sets the .Order.OrderID property to the .
ConfirmationNumber value.
Reference: Pega Platform Business Architect Essentials, Chapter on Conditional Processing.
The system refreshes the section.
Explanation: Finally, the section is refreshed to reflect any changes made during the previous steps. This ensures the user interface is updated with the latest data.
Reference: Pega Platform Business Architect Essentials, Chapter on User Interface and Dynamic UI Updates.

Pegasystems Certified Pega Business Architect 24 - PEGACPBA24V1 Exam Practice Test