Salesforce Certified Platform Strategy Designer - Plat-UX-102 Exam Practice Test
Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?
Correct Answer: A
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?
What should they do to learn about the unique expectations of the company's customers?
Correct Answer: C
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?
Correct Answer: A
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
A strategy designer creates a bridge from the project vision to product development through prioritization.
Which factor should be considered to minimize cost and maximize value?
Which factor should be considered to minimize cost and maximize value?
Correct Answer: B
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
. Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?
What should be one of the initial steps to take when creating a program roadmap?
Correct Answer: A
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?
What should they do to test their statement to ensure it successfully guides their design process?
Correct Answer: C
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?
Correct Answer: B
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its market wants and needs to create compelling customer experience. CK's strategy designer recommends utilizing the Jobs to Be Gone framework.
What are the core principles of the Jobs to Be Gone framework?
What are the core principles of the Jobs to Be Gone framework?
Correct Answer: B
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?
What should the designer produce to get buy-in from the business stakeholders?
Correct Answer: C
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?
Which method of co-design workshop should be used?
Correct Answer: A
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.
What should the strategy designer do to engage with internal stakeholders invested in the project?
What should the strategy designer do to engage with internal stakeholders invested in the project?
Correct Answer: A
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the health space o creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns.
What should a strategy designer suggest that would provide a focus on AI concerns?
What should a strategy designer suggest that would provide a focus on AI concerns?
Correct Answer: A
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influences the project. The designer wants to understand each stakeholder's potential negative and positive impacts on the project.
Which tactic should be used?
Which tactic should be used?
Correct Answer: A
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?
What should the designer do to ensure all voices are heard, regardless of position?
Correct Answer: C
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).