SVC-16A Exam Training Practice Tests (Apple Service Fundamentals)]

Question 1

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of
AST to further isolate the issue?

A. CSD B. IPT C. VST D. TPT

Correct Answer: A

Question 2

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro
(Retina, 13-inch. Early 2013)?

A. On the top case. B. Peel back the thermal pad on the SSD C. Lift the mylar cover on the SSD. D. On the back of the SSD cable

Correct Answer: C

Question 3

Which of the following is a best practice when handling the embedded battery from MacBook Air models'?

A. Use the battery cable or connector to lift the battery. B. Grasp the middle of the battery cells when removing it from the computer. C. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape D. Hold the battery carefully by its edges only with two hands.

Correct Answer: A

Question 4

Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?

A. IPT B. EFI C. MRI D. VST

Correct Answer: B

Question 5

How often should the ESD mat be cleaned?

A. Once a year B. Every few years C. Once a week D. Once a month

Correct Answer: D

Question 6

Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?

A. Apple Service Diagnostic (ASD) B. Mac Resource Inspector (MRI) C. Cooling System Diagnostic (CSD) D. Notebook Adapter Diagnostic (NAD)

Correct Answer: A

Apple Service Fundamentals - SVC-16A Exam Practice Test