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Salesforce Certified Sales Foundations - Sales-101 Exam Practice Test

Page: 1 / 13
Total 130 questions

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Question 1

What is the primary benefit of team selling at a key account?

A. Leverages collective expertise to meet customer expectations B. Reduces the workload for individual sales representatives C. Provides the customer with multiple points of contact

Correct Answer: A

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 2

A prospect visited a company's website and completed a form expressing interest in a product.
What should a sales rep focus on when qualifying the prospect?

A. Marketing goals B. Product features C. Customer needs

Correct Answer: C

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 3

Asales representative just closed a deal and wants to make sure the customer is set up for success.
How can the sales rep ensure the customer has a great experience with the product?

A. Share other customer success stories. B. Recommend additional productsand services. C. Provide timely support and training.

Correct Answer: C

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 4

Leadership at Universal Containers is pressuring sales representatives to maintain a healthy pipeline, Which best practice can the sales reps use to satisfy management?

A. Rely on marketing to identify and qualify inbound deals. B. Routinely scrub pipeline records and consistently disposition deals. C. Keep dead deals open and move the next touchpoint dates forward.

Correct Answer: B

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 5

A sales representative wants to track which opportunities in their pipeline contain items that customers need for an event next month.
How does tracking this help the sales rep manage risk?

A. These deals can moveto the next stage. B. These deals must be assigned a surcharge. C. These deals can be expedited it required.

Correct Answer: C

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 6

How does a sales representative determine if a customer might be a valid prospect for the product?

A. Understand the customer's pain points and what they attempted in the past that was unsuccessful. B. Uncoverwhat the customer is planning to do and the executive staff's purchasing preferences. C. Review the customer's website and tell the prospect that the product will solve their problems.

Correct Answer: A

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 7

A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue.
What is the best course of action in this scenario?

A. Acknowledge the issue and explain to the customer that service is responsible for fixing it. B. Escalate the issue to higher-level stakeholders and work collaboratively to find a solution. C. Highlight that all procedural processes have been completed and there is nothing more they can do until more details are known.

Correct Answer: B

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 8

A junior sales representative engages with key accounts to understand their pain points, current solutions, and future goals.
Which skill is the sales rep growing?

A. Product knowledge B. Business acumen C. Sales acumen

Correct Answer: B

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 9

What is a key indicator of a healthy sales pipeline for a sales representative?

A. A high percentage of deals in the last stage of the pipeline B. A balanced distribution of deals across different stages of the pipeline C. A high volume of new deals entering the pipeline each month

Correct Answer: B

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Question 10

A sales representative wants to prioritize their leads based on the likelihood to buy.
Which leads should be given the highest priority?

A. Marketing-qualified B. New-unqualified C. Sales-qualified

Correct Answer: C

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Page: 1 / 13
Total 130 questions

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