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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?

A) Whiteboarding
B) Process Mapping
C) Journey Mapping

2. Which users will be able to reset a Single Sign-On User Password?

A) Only the Admin
B) Users above the SSO user in the role hierarchy.
C) Admin and Users with the right permission sets.
D) The SSO Manager

3. Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC's customers?

A) Behavioral
B) Interviewing
C) Shadowing

4. An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to- Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

A) A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
B) A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
C) A business process map detailing the existing step-by-step Quote-to-Cash process

5. After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?

A) Missing test org access details
B) Missing test script details
C) Missing test result details

Solutions: