• Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Certification Provider: Oracle
  • Corresponding Certification:Oracle Cloud
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1Z0-1064-26
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Oct 04, 2026
  • No. of Questions: 79 Questions and Answers
  • Download Limit: Unlimited

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Oracle Fusion Service Overview- Core Service Architecture
  • 1. Fusion Service data model and components
    • 2. Service request lifecycle management
      - Service Configuration Basics
      • 1. Security roles and access control
        • 2. Basic setup and administration
          Knowledge Management- Knowledge articles
          • 1. Creation and lifecycle management
            • 2. Search and recommendation usage
              Reporting and Analytics- Service analytics
              • 1. Operational reporting
                • 2. Dashboards and KPIs
                  Service Request Management- Case and ticket handling
                  • 1. Creation, routing, and assignment rules
                    • 2. SLAs and escalation management
                      - Customer interaction handling
                      • 1. Communication templates and notifications
                        • 2. Omnichannel support processes
                          Integrations and Extensions- Integration capabilities
                          • 1. REST APIs and integration flows
                            • 2. Third-party system integration
                              Field Service and Dispatch- Field service operations
                              • 1. Work order management
                                • 2. Scheduling and dispatch rules

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Which two steps are needed to create a new business object in Digital Customer Service?

                                  • A. Assign object access roles to an administrative user.
                                  • B. Assign the new business object to a new component.
                                  • C. Assign the new business object to a page.
                                  • D. Map a Visual Builder Cloud Service business object to the object API.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,D  🗳️

                                  You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

                                  • A. You must make the changes using the Page Composer tool.
                                  • B. You will be required to code any new workflow actions in Groovy.
                                  • C. You can generate tasks for the SR object from the workflow.
                                  • D. You can send an e-mail notification to specified recipients.
                                  • E. You can define the workflow to run when certain fields of the SR object are changed.
                                  • F. You can modify the workflow to update field values within the SR object.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,D,E,F  🗳️

                                  Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

                                  • A. Specify the warning threshold for the milestone in the standard coverages.
                                  • B. Configure the email template to be used for notification.
                                  • C. Create standard text to be posted to the message thread.
                                  • D. Add an extension column to the milestone object to hold the warning threshold value.
                                  • E. Configure an object workflow action to send the email when the milestone status changes to warning.
                                  • F. Configure an analytics report showing milestones in warning status.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,F  🗳️

                                  Your client has noticed that inbound emails from customers are not creating or updating service requests.
                                  Which step should they perform to automate it?

                                  • A. Adjust permissions on all customer's profiles.
                                  • B. Adjust the inbound message filters.
                                  • C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
                                  • D. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  What should you do to enable Password Reset in Digital Customer Service (DCS)?

                                  • A. Instruct users that they can only change their password by chatting with an agent.
                                  • B. Obtain the Change Password Link and add it to your DCS page.
                                  • C. Add the Password Reset component to your DCS application.
                                  • D. Enable the "Password Reset" option in the User Administration component.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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