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Oracle 1Z1-1071 Exam Syllabus Topics:

Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. Which is a FALSE statement about empty transitions?

A) You should define a next transition on every state.
B) Empty transitions can lead to unexpected navigation.
C) Avoiding empty transitions will prevent many unexpected dialog flows.
D) Empty transitions occur when using the next transition element.

2. What does this dialog flow do?

A) If the user does not enter an utterance that resolves to an intent within three tries, it transitions to a state to handle the user problem.
B) It loops back to the intent state until the user enters an utterance that resolves to an intent.
C) It logs how many times it takes each user to enter an utterance that resolves to an intent.
D) It stops the conversation if the user can't enter any utterances that resolve to an intent.

3. For Agent Integration, you want the bot-user conversation history to become available to the called human agent. Select the configuration option you need to set to make this happen.

A) Set the "convHistory" variable in the System.Agentinitiation component.
B) This is controlled from Service Cloud and has to be turned on by setting a custom property.
C) In the skill settings, switch the Skill Conversation logging option to "On".
D) Set a custom property on the Service Cloud instance accessed by Oracle Digital Assistant.

4. Which two features of Oracle Digital Assistant should you use to allow a skill to specifically classify the user message "What's my balance in savings?" and to identify the type of account?

A) dialog flows with a system.Text component to read the user input
B) an input form rendered by a webview that is hosted within a Digital Assistant
C) a resource bundle populated with phrases such as "check balance", "What is my current balance?", and "How much money do I have?"
D) an entity that defines account types (with values such as "checking" or "savings")
E) an intent that is been trained with utterances such as "check balance", "What is my current balance?", and "How much money do I have?"

5. You have gone through a number of testing iterations of your customer's skill that comprises 10 intents. But you find that generally the best you can get is a confidence score of 96%, even when the user phrase is identical to one of your training utterances.
What should you recommend to your customer regarding this intent confidence score?

A) It is not always possible to achieve 100% confidence and adding more utterances may not help the problem. Therefore, do not make further changes to the skill if it is performing to your expectations.
B) For every verb in your training utterances, ensure you add a version of the utterance which also covers the past, present, and future tense of the verb.
C) Add more utterances to the unresolvedlntent.
D) Keep iterating on user testing and add more training utterances until you can achieve a confidence level of 100% on your user input.
E) The highest possible confidence with 10 intents is 10% (100% divided by the number of intents). So, no further changes to the skill are required.

Solutions: