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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)

A) IP500v2 with redundant processor
B) IP Office Resiliency License
C) IP Phones with backup call server
D) Preferred Edition - Messaging at both locations

2. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) a packet sniffing trace
B) an IP Office Monitor trace with Real Time Audio trace options enabled
C) an IP Office Monitor trace with H.323 options enabled
D) a current Network Assessment
E) an IP Office Monitor trace with AVRIP options enabled

3. What is happening when an IP412 control unit system status light is solid red?

A) The Voice Compression Module is not installed.
B) The .bin files are not loaded in the control unit.
C) The IP Office Professional license is not installed or is not valid.
D) The Local Area Network is not connected.

4. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) System Monitor
B) Customer Call Reporter
C) System Status Application
D) Wireshark

5. For what is the "Primary Trans. IP Address" on LAN2 used?

A) Assign more than one IP address to the interface.
B) Forward incoming IP packets without a service or session to the address if defined.
C) Define the default gateway to the interface.
D) A backup destination IP Address in case the main address is not accessible.

Solutions: