• Exam Code: 37820X
  • Exam Name: Avaya Midsize Solution Design Exam
  • Certification Provider: Avaya
  • Corresponding Certification:Avaya ACDS
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37820X
  • Exam Code: 37820X
  • Exam Name: Avaya Midsize Solution Design Exam
  • Updated: Sep 11, 2026
  • No. of Questions: 66 Questions and Answers
  • Download Limit: Unlimited

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Avaya 37820X Exam Syllabus Topics:

SectionObjectives
Solution Design Principles- Customer requirements analysis
  • 1. Sizing and scalability considerations
    • 2. Business needs assessment
      - Design methodologies
      • 1. Greenfield vs migration design approaches
        • 2. High availability and resilience design
          Security and Network Design- Network considerations
          • 1. QoS for voice traffic
            • 2. Bandwidth planning and optimization
              - Security best practices
              • 1. Encryption and secure signaling
                • 2. User authentication and access control
                  Avaya Midsize Solution Fundamentals- Solution components and capabilities
                  • 1. Voice, video, and messaging integration
                    • 2. Unified Communications services
                      - Avaya IP Office architecture overview
                      • 1. Deployment models for midsize environments
                        • 2. Core components and system architecture
                          Collaboration and Unified Communications- Avaya collaboration tools
                          • 1. Soft clients and endpoints integration
                            • 2. Mobile and remote access solutions
                              - Communication services integration
                              • 1. Integration with enterprise platforms
                                • 2. VoIP and SIP trunking concepts

                                  Avaya Midsize Solution Design Sample Questions:

                                  For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?

                                  • A. Live broadcast for 750 viewers
                                  • B. Video room systems as participants
                                  • C. Web browser connectivity
                                  • D. Recording and playback
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Your customer wants WIFI connectivity.
                                  What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?

                                  • A. J169
                                  • B. J129
                                  • C. J179
                                  • D. J139
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Your customer wants to create wallboards.
                                  In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

                                  • A. Agent Dashboards
                                  • B. Custom reports
                                  • C. Voice Recording Library
                                  • D. Realtime
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Refer to the Scenario: IT-FAC.

                                  IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
                                  They are not as concerned about reliability of messaging and other forms of collaboration.
                                  Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

                                  • A. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
                                  • B. Add an E1 or T1 line with a combo card.
                                  • C. Add a second Portwell SBCE to provide High Availability (HA).
                                  • D. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  In an IP Office environment, which two can be run on the Vantage device? (Choose two.)

                                  • A. Vantage Connect Client
                                  • B. Avaya Equinox Attendant
                                  • C. Avaya IX Workplace Client
                                  • D. IP Office Web Client
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C  🗳️

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