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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - Web Voice
B) VO - 'PSTN' Voice
C) VO - Video
D) VO - "VoIP" call

2. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=ContextStoreID-UCID=ContactID
B) WorkRequestID=CustomerID=UClD=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

3. Refer to the exhibit.

A) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
B) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
D) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.

4. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
C) CSC communicates with Communication Manager through the DLG Interface in the AES.
D) CSC uses AES to control and monitor Session Manager voice calls and resources.

5. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
B) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
C) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
D) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log

Solutions: