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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)

A) Rotary
B) Collective
C) Sequential
D) Longest Waiting
E) Collective Call Waiting

2. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone has registered to a backup IP Office.
C) The phone requires a firmware update.
D) The phone is set to Do Not Disturb (DND).

3. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) Voicemail Pro VB Script License
B) IP Office Preferred Edition
C) IP Office Essential Edition
D) IP Office Ultimate Edition
E) VM Pro ScanSoft TTS

4. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) System Monitor
B) Customer Call Reporter
C) System Status Application
D) Wireshark

5. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

A) 6U
B) 8U
C) 12U
D) 2U

Solutions: