• Exam Code: 3000.2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Certification Provider: Avaya
  • Corresponding Certification:Avaya-Certification
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Avaya 3000.2 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- System Support
  • 1. Monitoring and diagnostics
  • 2. Log analysis and fault isolation
  • 3. Backup, restore, and software upgrades
Topic 2: Applications and Services- Communication Services
  • 1. Call routing and hunt groups
  • 2. Unified communications features
  • 3. Voicemail configuration
Topic 3: SME Communications Solution Architecture- Platform Overview
  • 1. System capacity and deployment considerations
  • 2. SME communications solution design
  • 3. IP Office architecture and components
Topic 4: Installation and Configuration- System Deployment
  • 1. Network and telephony integration
  • 2. Initial installation and licensing
  • 3. User, extension, and trunk configuration
Topic 5: Security and Administration- Administrative Management
  • 1. Best practices for system administration
  • 2. Access control and permissions
  • 3. User and system security

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) None
B) H.450
C) QSIG-A
D) QSIG-B
E) IP Office SCN


2. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending


3. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Management Service
B) IPOCCR Real Time Calculation Service
C) IPOCCR Database component
D) IPOCCR Physical Wallboard Service
E) IPOCCR Data Analyzer Service


4. What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 32s and 2 Combination (Combo) Cards?

A) 64
B) 120
C) 92
D) 84


5. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Create a network share with permissions to store backups.
B) Map a drive to an available network share.
C) Configure the backup settings on the VoiceMail Pro server.
D) Select the UNC share as the destination on the VoiceMail Pro server.
E) Select the mapped drive as the destination on the VoiceMail Pro server.


Solutions:

Question # 1
Answer: E
Question # 2
Answer: A
Question # 3
Answer: A,B,E
Question # 4
Answer: D
Question # 5
Answer: A,C,D

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