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Avaya 3000.3 Exam Syllabus Topics:

SectionObjectives
SME Communications Solutions Overview- Avaya Small and Medium Enterprise (SME) portfolio concepts
  • 1. IP Office / SME solution positioning
    • 2. SME architecture and deployment models
      System Installation and Configuration- Network and connectivity configuration
      • 1. VoIP integration fundamentals
        • 2. IP addressing and SIP trunk basics
          - Initial system setup
          • 1. User and extension configuration
            • 2. System provisioning basics
              Maintenance and Troubleshooting- System monitoring
              • 1. Performance monitoring concepts
                • 2. Basic diagnostics tools
                  - Fault resolution
                  • 1. Troubleshooting methodology
                    • 2. Common system issues
                      System Features and Services- Telephony features
                      • 1. Voicemail and messaging services
                        • 2. Call routing and handling
                          - Unified communications services
                          • 1. Mobility and remote access
                            • 2. Presence and collaboration features

                              Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

                              An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

                              • A. VCM32
                              • B. PR124/PR130 or PRI-U Expansion Card
                              • C. ATM16 Expansion Module
                              • D. PRI-UNI Expansion Card
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

                              • A. There is no limit.
                              • B. Limited to the number of systems in an SCN
                              • C. One backup per system
                              • D. Not a supported feature
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Which item must be completed for an IP Office user to be counted in CCR as an agent?

                              • A. CCR Agent Must be checked on the user's Supervisor tab.
                              • B. User must be defined as an agent in one-X Portal.
                              • C. User must be a member of a hunt group.
                              • D. force Account Code must be checked on the user's Supervisor tab.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Which method will avoid corruption of the data on the SD card when removing the SD card?

                              • A. Pull out the card; special shutdown is not required.
                              • B. Use the Manager application to shutdown the card before removing the SD card.
                              • C. Use system Monitor to shutdown the card before removing the SD card.
                              • D. Dial the shutdown short code to shutdown the card before removing the SD card.
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?

                              • A. 4
                              • B. 2
                              • C. 1
                              • D. 3
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

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