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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Threshold Adjustment
B) Service Objective
C) Dynamic Percent Allocation
D) Vector Queuing Priorities

2. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Vector queuing priority
B) Service Objective
C) Reserve Agent
D) Predicted Wait Time

3. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) list usage variable
B) Monitor variables
C) display variables
D) List trace variables

4. Which three are settings for Vector Variables? (Choose three)

A) Action
B) Assignment
C) Scope
D) Length
E) Stop Position

5. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
B) The nightly archivers far ACD1 and ACD2 have not complete yet.
C) The nightly archiver for ACD3 failed to run successfully.
D) The nightly backup was in contention far the nightly archiver for ACD3.

Solutions: