6201-1 Exam Training Practice Tests (Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation)]

Question 1

Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A. Messaging skill B. Route-to number C. Route-to digits D. Collect digits E. Converse-on skill

Correct Answer: C,D

Question 2

CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A. Log in as root and execute the password command for that user. B. Perform a manual login from CMS Supervisor and execute the passwd command for that user. C. Write permission to the System Setup feature and write permission to UNIX. D. Log in as a CMS administrative user and execute the paaswd command for that user.

Correct Answer: A

Question 3

Which application or menu can be used for creating an ACD on CMS?

A. cms adm B. cms svc C. CMS-Terminal D. CMS-Supervisor

Correct Answer: D

Question 4

Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content B. Tape backup is called CMSADM, while network backup is referred as Maintenance. C. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center D. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference

Correct Answer: A

Question 5

Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A. by the telephone display (a = Originator Name to VDN) B. by the flashing skill button on the telephone set C. by the Skill whisper announcement before call: is delivered D. by the VDN of Origin announcement before call is delivered

Correct Answer: A,D

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Question 6

To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A. /net/eri0 and/net/netmasks B. /dev/eri0 and /dev/hostname.eri0 C. /etc/hostname. Eri0 and /etc/netmasks D. /cms/install/net use and /cms/install/netboo.eri0

Correct Answer: C

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1 Exam Practice Test