Instant Download Avaya : 3001
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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Voice Applications and Connectivity | - Communication services
|
| Topic 2: User and Telephony Configuration | - Endpoint configuration
|
| Topic 3: System Installation and Initial Configuration | - Platform deployment
|
| Topic 4: IP Office Architecture and Components | - IP Office system architecture
|
| Topic 5: Security and Administration | - Administrative management
|
| Topic 6: Maintenance and Troubleshooting | - System support
|
Avaya IP Office Configuration and Maintenance Sample Questions:
Where can additional IP Office Service User logins be setup?
- A. the IP Office System Monitor Application
- B. the IP Office Manager Security Settings
- C. the IP Office Manager Network Configuration
- D. the IP Office Softphone Application
Correct Answer: B 🗳️
Which item must be completed for an IP Office user to be counted in CCR as an agent?
- A. CCR Agent Must be checked on the user's Supervisor tab.
- B. User must be defined as an agent in one-X Portal.
- C. User must be a member of a hunt group.
- D. force Account Code must be checked on the user's Supervisor tab.
Correct Answer: A 🗳️
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- B. ACD via VM Pro Campaign Manager and a campaign database
- C. ICR with account codes and CDR-enabled for billing.
- D. ACD to distributed Hunt Groups and one-X Portal Call Accounting
Correct Answer: C 🗳️
Which VoiceMail Pro element allows the customer to modify a condition in a callflow without using VM Pro Client?
- A. Set User Variable Action
- B. Test Condition Action
- C. Test User Variable Action
- D. Test User Action
Correct Answer: A 🗳️
A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A
20-channel SIP trunk on a dedicated 2 MR connection will be used.
The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The customer wants the highest voice quality while keeping Voice Compression Modulo (VCM) resource use at a minimum.
Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
- A. G.729(a) for the SIP trunk and G.729(a) for the IP telephones
- B. G.711 for the SIP trunk and G.711 for the IP telephones
- C. G.729(a) for the SIP trunk and G.711 for the IP telephones
- D. G.711 for the SIP trunk and G.729(a) for the IP telephones
Correct Answer: B 🗳️
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