• Exam Code: 3001
  • Exam Name: Avaya IP Office Configuration and Maintenance Exam
  • Certification Provider: Avaya
  • Corresponding Certification:ACSS
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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
IP Office Architecture and Components- IP Office system architecture
  • 1. Hardware components and licensing
    • 2. Control units and expansion modules
      Maintenance and Troubleshooting- System support
      • 1. Fault isolation and problem resolution
        • 2. Backup and restore
          • 3. Monitoring and diagnostics
            Voice Applications and Connectivity- Communication services
            • 1. SIP trunk configuration
              • 2. Voicemail configuration
                • 3. Networking and interoperability
                  System Installation and Initial Configuration- Platform deployment
                  • 1. Software and firmware installation
                    • 2. Initial system setup
                      • 3. Network and IP configuration
                        User and Telephony Configuration- Endpoint configuration
                        • 1. Hunt groups and feature programming
                          • 2. Extension and telephone configuration
                            • 3. User creation and management
                              Security and Administration- Administrative management
                              • 1. Maintenance best practices
                                • 2. Access control and authentication
                                  • 3. System security settings

                                    Avaya IP Office Configuration and Maintenance Sample Questions:

                                    Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?

                                    • A. IP office Video Softphone
                                    • B. IP Office Phone Manager Pro
                                    • C. IP Office Voice Portal
                                    • D. IP Office Softconsole
                                    Reveal Solution  Discussion  0

                                    Correct Answer: A  🗳️

                                    What does "IMAP support" mean in the IP Office UMS service?

                                    • A. A user ran receive voicemail messages only using MS Outlook.
                                    • B. A user can see/listen to voicemail messages via Web browser.
                                    • C. A user can receive voicemail messages to their Outlook, Outlook express and/or Lotus Notes programs running on their pc.
                                    • D. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
                                    • E. All messages arc forwarded to a user e-mail account and deleted on their telephone.
                                    Reveal Solution  Discussion  0

                                    Correct Answer: C  🗳️

                                    A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their remote workers to login at home.
                                    What is needed to accomplish this?

                                    • A. modified 46xxsettings.scr file
                                    • B. modified 46vpnsettings.txt file
                                    • C. VPN gateway for each remote worker
                                    • D. 1616 IP Phone with VPN software
                                    Reveal Solution  Discussion  0

                                    Correct Answer: C  🗳️

                                    Which two statements describe what is required to setup a Small Community Network (SCN) consisting of lour IP500v2 control units? (Choose two.)

                                    • A. The total number of users within the Small Community Network must not exceed 250.
                                    • B. The user and group names on each system must be unique.
                                    • C. Combo Cards are required in all systems.
                                    • D. The extension, user, and group numbering on each system must be unique.
                                    • E. The underlying network must be configured as a flat layer 2 subnet.
                                    Reveal Solution  Discussion  0

                                    Correct Answer: B,D  🗳️

                                    A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message in left. The customer does not want to install any software in the organization's client PCs.
                                    Which application would satisfy the customer's requirement?

                                    • A. Outcalling
                                    • B. Unified Messaging
                                    • C. Message Manager
                                    • D. Voicemail Pro with IMS
                                    • E. Voicemail Pro with UMS
                                    Reveal Solution  Discussion  0

                                    Correct Answer: E  🗳️

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