Exam Name: Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download Avaya : 3101
Check Updated on: Sep 18, 2026
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Avaya 3101 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam |
| Exam Number: | 3101 |
| Real Exam Qty: | 68 |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya Aura® Communication Manager Administration Exam (3100) Avaya Aura® Communication Manager and CM Messaging Implementation Exam (6002) |
| Sample Questions: | Avaya 3101 Sample Questions |
| Exam Way: | Onsite proctored or online where available |
| Pre Condition: | Completion of Avaya Aura® Communication Manager Administration or equivalent experience |
Avaya 3101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communication Manager Basics | - Maintenance and Troubleshooting of Communication Manager - Embedded Messaging System (CM Messaging) Guide |
| Operational Knowledge | - Message handling and system tools - Accessing diagnostics and system logs |
The 3101 Exam, Explained: Your Top Questions
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Completion of Avaya Aura® Communication Manager Administration or equivalent experience
Vendor requirements do change, so before you commit to an exam date, confirm the latest eligibility rules on the official Avaya exam page.
The Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting syllabus is split into 2 domains, anchored by Operational Knowledge, Communication Manager Basics. The full breakdown sits in the syllabus section above — treat it as the checklist that decides where your study hours go.
The 3101 exam, officially the Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam, is Avaya's benchmark for proving you can work with its technologies in professional settings; passing it awards the Avaya Aura certification, which sits at the Intermediate / Support Specialist level. Because the credential is issued by the vendor itself, it carries weight with employers that self-assessed skills simply cannot match. It also opens the road toward Avaya Aura® Communication Manager Administration Exam (3100), Avaya Aura® Communication Manager and CM Messaging Implementation Exam (6002).
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Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Sample Questions:
Which two functionalities does Avaya Aura@ Utility Server provide? (Choose two)
- A. TFTP server to facilitate gateway firmware upgrades
- B. HTTP server to facilitate gateway firmware upgrades
- C. TN circuit pack firmware upgrades
- D. HTTP server to facilitate IP telephone settings updates
- E. Station and voice mailbox integration
Correct Answer: A,D 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
Which linux command allows you to see what updates are currently loaded on Communication manager and CM Messaging?
- A. update_info
- B. update_display
- C. update_manage
- D. update_show
Correct Answer: D 🗳️
Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).
A user is a new employee of ABC Co. and their manager supplies them with 9600 desktop
IP telephone and login information and tells the user to plug the cord into the jack near their
desk. The user plugs in the telephone, lifts the handset, but there is no dial tone and call cannot be made.
What should the user do? (Choose two)
- A. Unplug the telephone and plug it back again.
- B. returns the telephone because it is defective
- C. Wait for the prompt for the extension number and password
- D. Plug the telephone into another jack.
Correct Answer: A,C 🗳️
You are performing an update of Communication Manager Messaging (CMM).
How do you update the Communication Manager Messaging software beginning in release 6.0.1?
- A. Download the current Service Pack from support.avaya.com or p1ds.avaya.com and apply it via
- B. Choose the latest update file from the list of updates, available on the Communication Manager server hard drive and double-click to Install.
- C. System Platform Console Domain under Server Management > Patch Management
- D. Download the current Remote field Updates from support.avaya.com and apply it via the system Management Interface.
- E. Download the current Service Pack from support.avaya.com or pids-avaya.com and apply it the System Management Interface
Correct Answer: C 🗳️
With the trend toward convergence, more customers have been connecting their port networks at remote locations across a WAN connection from Communication Manager.
Which timing consideration typically affects these remote port networks?
- A. IPSI timers can be administrator from 3-15 seconds
- B. the CM primary Search Timer can be administrator from 15-3600 seconds
- C. CLAN timers can be administrator from 3-15 seconds.
- D. H.248 Link Bounce Timer can be administered from 1-30 seconds.
- E. H.323 Link Bounce Timer can be administered from 1-60 seconds
Correct Answer: A 🗳️
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