• Exam Code: 33140X
  • Exam Name: Avaya Experience Portal with POM Support Certified Exam
  • Certification Provider: Avaya
  • Corresponding Certification:ACSS
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Avaya 33140X Exam Syllabus Topics:

SectionObjectives
Topic 1: System Administration- Configuration Management
  • 1. Application deployment
    • 2. System parameter configuration
      - User and Role Management
      • 1. Access control and permissions
        • 2. Web interface administration
          Topic 2: Avaya Experience Portal Architecture- Core Components Overview
          • 1. Application Server Integration
            • 2. Experience Portal Manager (EPM)
              • 3. Media Processing Platform (MPP)
                Topic 3: Proactive Outreach Manager (POM)- Outbound Campaign Configuration
                • 1. Campaign setup and scheduling
                  • 2. Contact list management
                    - Call Flow Control
                    • 1. Dialing strategies
                      • 2. Retry and disposition handling
                        Topic 4: Troubleshooting and Maintenance- Performance Monitoring
                        • 1. Resource utilization tracking
                          • 2. System health checks
                            - Log Analysis
                            • 1. System logs interpretation
                              • 2. Call trace analysis

                                Avaya Experience Portal with POM Support Certified Sample Questions:

                                How to ensure effective verification of Avaya Meetings Server solution component configurations?
                                Response:

                                • A. Engaging with vendor support for troubleshooting
                                • B. Conducting routine system audits and checks
                                • C. Regularly updating system firmware and software
                                • D. Implementing robust user authentication processes
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

                                What is essential when applying Avaya Meetings Server specific troubleshooting tools?
                                Response:

                                • A. Ensuring that tools are updated to reflect the latest software versiona
                                • B. Integrating the tools with external databases
                                • C. Limiting tool access to only administrative staff
                                • D. Developing custom tools for each department
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

                                Which POM system feature supports dynamic scaling based on workload demands?
                                Response:

                                • A. Static resource allocation
                                • B. Fixed capacity units
                                • C. Automated scalability solutions
                                • D. Manual scaling interfaces
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                What component is primarily responsible for data integration within the POM solution architecture?
                                Response:

                                • A. System Management Console
                                • B. Application Interface Layer
                                • C. Integration Server
                                • D. Data Processing Unit
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

                                Which statements describe the use of URL-based tools for troubleshooting IM/MM-related Avaya Meetings client issues?
                                (Choose Two)
                                Response:

                                • A. They allow tracking of real-time data exchanges via URLs.
                                • B. They provide a means to directly manipulate client-server communications.
                                • C. They can simulate different network conditions to test client behavior.
                                • D. They offer encryption testing for data transmitted between clients and servers.
                                Reveal Solution  Discussion  0

                                Correct Answer: A,B  🗳️

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