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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Architecture and Platform Overview | 10-15% | - Platform positioning and integration - System Manager role and functionality - Core element relationships - Avaya Aura Architecture components |
| Topic 2: Troubleshooting and Support | 10-15% | - Log analysis and diagnostics - Connectivity verification - Performance troubleshooting - Common issues and resolution - System monitoring |
| Topic 3: Avaya Aura System Manager | 15-20% | - Software and maintenance management - System Manager functions - Inventory management - User and element management - Certificate management |
| Topic 4: Avaya Aura Communication Manager | 25-30% | - Communication Manager architecture - System administration tasks - Feature management and configuration - Station and line administration - System parameters and defaults - Call routing and translation |
| Topic 5: Messaging and Media Services | 10-15% | - Avaya Aura Messaging overview - Media Server components - Messaging configuration - Audio and video integration |
| Topic 6: Avaya Aura Session Manager | 20-25% | - SIP entities and connections - Entity and adaptation module configuration - Session Manager architecture - SIP routing and policy management - Session routing and dial patterns |
Avaya Aura Core Components Support Sample Questions:
Question 1
A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Communication Manager (CM). After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application. If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?
A. PPM is downloaded to Avaya Aura Session Manager (SM) from CM.
B. PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
C. PPM is downloaded to the Remote Worker telephone from CM.
D. PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).
Question 2
A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Communication Manager (CM).
After looking ah how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application. If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?
A. PPM is downloaded to Avaya Aura Session Manager (SM) from CM.
B. PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
C. PPM is downloaded to the Remote Worker telephone from CM.
D. PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).
Question 3
Which two traces options can be useful when trouble-shooting SIP endpoint registration issued with a phone using TCP protocol? (Choose two.)
A. Call Processing
B. TLS handshaking
C. SIP Registration
D. PPM
Question 4
SIP user 1011111 is trying to call SIP user 1011111.
If Session Manager cannot find a matching SIP Communication Profile for 1011111 in its SIP registry, what happens next?
A. The call is routed to voicemail to check if the extension is associated to mailbox.
B. The call is sent to Communication Manager to check if the number dialed exists in CM's call routing tables.
C. Network Routing Policy (NRP) is consulted for further routing instructions.
D. The Caller receives a busy tone.
Question 5
A customer called Avaya Support after their telecom administrator was unable to add 50 new telephones for new hires. Avaya support determined that the number of telephones exceeded the capacity the system could support.
Which pre-implementation step was omitted?
A. Testing all third-party equipment and software.
B. Verifying that the version installed is compatible with existing versions.
C. Accessing support.avaya.com to verify customer systems compatibility.
D. Providing accurate licensing specification.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A,C | Question 4 Answer: D | Question 5 Answer: D |
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