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  • 33160X (Avaya Workforce Engagement Support Certified Exam)
  • Exam Code: 33160X
  • Exam Name: Avaya Workforce Engagement Support Certified Exam
  • Certification Provider: Avaya
  • Corresponding Certification:Avaya ACSS
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33160X

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Avaya 33160X Exam Syllabus Topics:

SectionObjectives
System Architecture and Installation- Installation Procedures
  • 1. Service Validation
  • 2. Server Installation
  • 3. Initial System Setup
  • 4. Database Configuration
- Platform Requirements
  • 1. Network Requirements
  • 2. Software Prerequisites
  • 3. Hardware Specifications
  • 4. Security Requirements
Maintenance and Support- System Maintenance
  • 1. Backup and Restore
  • 2. Software Updates
  • 3. Database Maintenance
  • 4. Patch Management
- Support Operations
  • 1. Incident Resolution
  • 2. System Documentation
  • 3. Operational Best Practices
  • 4. Support Escalation Procedures
Workforce Engagement Solution Overview- Solution Components
  • 1. Core Features and Capabilities
  • 2. Workforce Engagement Architecture
  • 3. Licensing Overview
  • 4. Deployment Models
Monitoring and Troubleshooting- Troubleshooting
  • 1. Diagnostic Tools
  • 2. Issue Identification
  • 3. Service Recovery Procedures
  • 4. Log Analysis
- System Monitoring
  • 1. Capacity Analysis
  • 2. Alert Management
  • 3. Performance Monitoring
  • 4. Event Logging
Configuration and Administration- System Configuration
  • 1. Recording Policies
  • 2. User Management
  • 3. Role-Based Access Control
  • 4. Workflow Configuration
- Integration Management
  • 1. Contact Center Integration
  • 2. Third-Party Application Integration
  • 3. Data Synchronization
  • 4. PBX Integration

Avaya Workforce Engagement Support Certified Sample Questions:

In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

  • A. The License Registration Key is generated during installation
  • B. The License Registration Key isgeneratedbefore the Enterprise Suite is installed
  • C. The License Reference number is generated when the customer order is placed
  • D. License activation requires Enterprise Manager access to the internet
Answer: B,D

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

  • A. CMS
  • B. Phone
  • C. Dialer
  • D. Quality
Answer: B

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?

  • A. Avaya WTF Preinstall Utility
  • B. SR Validator
  • C. Audit Test
  • D. WFO setup.exe
Answer: A

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

  • A. General Settings
  • B. Alarm Status
  • C. Licensing Management
  • D. Server Roles
Answer: C

Explanation: Only visible for TrainingDump members. You can sign-up / login (it's free).

A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

  • A. Enable Named Employees Unit of Measure
  • B. Back Office - Item Tracking
  • C. Avaya
  • D. AWFO
  • E. ACRA
Answer: A

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