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Avaya Workforce Engagement Support Certified - 33160X Exam Practice Test

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Total 71 questions

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Question 1

A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A. Enable Named Employees Unit of Measure B. Back Office - Item Tracking C. Avaya D. AWFO E. ACRA

Correct Answer: A

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Question 2

A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A. Rule B. Schedule C. Attribute D. Condition

Correct Answer: D

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Question 3

A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A. Install the Avaya Workforce Engagement base software,followedby the HFR Package. B. Install the WFO Update package, as well as necessary stand-alone KBs at the same time. C. Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence. D. Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.

Correct Answer: A,D

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Question 4

The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A. Create Phones and Extensions B. Create a phone Data Source C. Create a Member Group D. Set up recording Environtment

Correct Answer: B

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Question 5

Happens when the framework installation fails?

A. The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file. B. All installation errors Will appear on the alarms page of Element Manager C. Errors Will appear in black text in the SR tool. D. The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.

Correct Answer: A

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Question 6

Which statement about archive database Service role Configuration is true?

A. You can create database targets in Recorder Manager B. You can change database targets in Enterprise Manager C. You can add multiple archive database targets D. You can change database targets in Recorder Manager

Correct Answer: C

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Question 7

After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A. General Settings B. Alarm Status C. Licensing Management D. Server Roles

Correct Answer: C

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Question 8

You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A. It recorded management information. B. It showed CTI statistics. C. It showed CTI metadata association. D. It received CTI events.

Correct Answer: C

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Total 71 questions

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