Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download Avaya : 33810X
Check Updated on: Sep 09, 2026
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Overview & Architecture | 20% | - Avaya Aura Contact Center components - System architecture and deployment models - Scalability and capacity planning |
| Integration & Interoperability | 15% | - Third-party application integration - APIs and scripting interfaces - Integration with Communication Manager |
| Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
| Design Requirements & Considerations | 25% | - Network and security design - High availability and redundancy design - Business and functional requirements analysis |
| Implementation & Validation | 15% | - Performance optimization and monitoring - Troubleshooting and support design - Deployment planning and best practices |
Avaya Aura® Contact Center Solution Design Sample Questions:
There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)
- A. The proposal value Is obvious, so It is not discussed.
- B. Avaya solution Is technologically better or equivalent to other proposals but less expensive.
- C. The executive summary section of the proposal highlights the solution features.
- D. Avaya can deliver what has been promised.
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
- A. Evolution of the Contact Center agent
- B. Contact Center data gathered from generic reports only
- C. Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
AACC interoperates with which two different Avaya applications? (Choose two.)
- A. Proactive Outreach Manager
- B. Call Back Automated
- C. Avaya Work Force Optimization Select
- D. Interaction Center
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
- A. VMware High-End Server
- B. Physical Mid-Range Server
- C. VMware Mid-Range Server
- D. Physical Entry-Level Server
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
- A. Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
- B. Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
- C. Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
- D. Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
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