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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) The executive summary section of the proposal highlights the solution features.
D) Avaya can deliver what has been promised.

2. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Evolution of the Contact Center agent
B) Contact Center data gathered from generic reports only
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

3. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Proactive Outreach Manager
B) Call Back Automated
C) Avaya Work Force Optimization Select
D) Interaction Center

4. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware High-End Server
B) Physical Mid-Range Server
C) VMware Mid-Range Server
D) Physical Entry-Level Server

5. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
B) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
C) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
D) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

Solutions: