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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the IT-FAC scenario and exhibits.



The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)

A) It supports off-premise connectivity.
B) It utilizes the WiFi network of APs.
C) It uses a line of ruggedized endpoints.
D) It operates on a separate DECT network.

2. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

A) MMS Text Messages
B) Scanned Documents
C) Web Chat
D) Predictive Outbound

3. Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

A) One MCU9 License for each board room and one XT5000 endpoint In each board room
B) One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
C) A Video Collaboration Solution for IP Office XT endpoint with embedded server
D) A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360

4. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A) Create personal short codes.
B) Modify their personal directory.
C) Button programming
D) Correct their personal entry in the system directory.

5. Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)

A) IP Office Web Client
B) Avaya Communicator for Web
C) Avaya one-X Mobile Preferred
D) Avaya IX Workplace Web Client

Solutions: