Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Check Updated on: Jul 19, 2026
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Avaya 6202-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Configuration | 30% | - Security and Access Control Configuration - Call Flow and Routing Setup - User and Agent Configuration - Core System Configuration - Integration with Avaya Aura Communication Manager |
| Installation Process | 25% | - License Activation and Management - Server Installation Procedures - Component Deployment Sequence |
| Troubleshooting and Maintenance | 10% | - Log Analysis and Problem Resolution - Backup and Restore Procedures - Common Implementation Issues |
| Implementation Preparation | 20% | - Operating System and Database Preparation - Network and Port Requirements - Architecture and Components Overview - Hardware and Software Requirements |
| Validation and Testing | 15% | - Performance and Connectivity Checks - Post-Installation Verification - Call Path and Feature Testing |
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