• Exam Code: 74950X
  • Exam Name: Avaya Oceana® Solution Integration Exam
  • Certification Provider: Avaya
  • Corresponding Certification:Avaya ACIS
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Avaya 74950X Exam Syllabus Topics:

SectionObjectives
Topic 1: Monitoring and Troubleshooting- Issue resolution
  • 1. Common integration issues
    • 2. Troubleshooting tools and methods
      - System monitoring
      • 1. Health checks and diagnostics
        • 2. Logging and performance monitoring
          Topic 2: Avaya Oceana Architecture Overview- Deployment models
          • 1. Cloud and hybrid deployment considerations
            • 2. On-premises deployment concepts
              - Core components and system architecture
              • 1. Oceana platform components overview
                • 2. Interaction routing and orchestration flow
                  Topic 3: Workflow and Orchestration- Interaction workflows
                  • 1. Customer journey orchestration
                    • 2. Multichannel interaction handling
                      - Business logic handling
                      • 1. Event-driven processing
                        • 2. Routing rules and decision points
                          Topic 4: Integration and Configuration- System integration
                          • 1. External CRM and third-party system integration
                            • 2. Integration with Avaya Aura components
                              - Configuration tasks
                              • 1. Routing strategies and policies
                                • 2. User and service configuration

                                  Avaya Oceana® Solution Integration Sample Questions:

                                  1. Which two statements describe a Zero Touch Deployment (ZTD) to on Avaya Surge™ IoT solution?

                                  A) ZTD is a tool where non-IT Administrators can easily deploy and configure the Avaya Surge™ IoT solution with minimal configurations.
                                  B) ZTD is a tool to deploy the Avaya Surge™ IoT solution in a standalone server mode without any configurations needs.
                                  C) ZTD is a tool for configuring and deploying Avaya Surge™ IoT solution without any configurations needs.
                                  D) ZTD is a tool for configuring and deploying Avaya Surge™ IoT solution with a minimal configurations needs to make the appliance up and running.


                                  2. Which two types of authentication mechanisms are used to onboard ONA devices? (Choose two.)

                                  A) MAC
                                  B) Device Certificate
                                  C) Serial Number
                                  D) Name
                                  E) IP address


                                  3. Each ONA follows an ONA Life Cycle Management to describe its states.
                                  When the ONA is in the Invalid state, which statement is true?

                                  A) It is when a device is connected to the network for which the device inventory/profile is not present.
                                  B) It is when the device inventory/profile is present and associated to a service profile, and the device is in the network, authenticated, and operational.
                                  C) It is when the device inventory/profile is present and associated to a service profile, but the device is not in the network.
                                  D) It is when the device inventory/profile for the device is present, but is not associated to a service profile, and the ONA is onboarded in the Avaya Surge™ IoT healthcare application.


                                  4. Which interface is used for High Availability and Clustering of the Avaya Surge™ IoT Controller?

                                  A) Device Network interface
                                  B) Integrated Light Out Interface
                                  C) Management Network Interface
                                  D) Integration Network interface


                                  5. Which activity is involved In deploying the Avaya Surge™ IoT solution?

                                  A) Do not connect the ONA to the IoT devices, because the servers control them.
                                  B) Install the ONA software in the ONA devices, and then connect them to IoT devices.
                                  C) Nothing needs to be done because Avaya Professional Services will configure everything for you.
                                  D) Deploy and configure the Servers, and then attach the ONA to the IoT devices.


                                  Solutions:

                                  Question # 1
                                  Answer: A,B
                                  Question # 2
                                  Answer: B,D
                                  Question # 3
                                  Answer: A
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: C

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