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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an agent selection component based on attribute matching across all channels.
B) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
C) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
D) It is a normalized model for all resources and Interactions that provides states for resources and interactions.

2. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) Context Store
B) CSC
C) Work Assignment
D) UCM

3. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) An LDAP connection issue was caused due to an incorrect LDAP parameter.
B) SMGR is not authorizing Agent to login.
C) The session timed out due to a browser issue.
D) The Multimedia Cache database is unable to connect.

4. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Sync (run every time for synchronization)
B) Choose Import Mode: (renew for renewing synchronization)
C) Choose Import Mode: Initial (only for Initial synchronization)
D) Choose Import Mode: Initial (run every time for synchronization)

5. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A) Set the login level to FINE to see error messages.
B) Under Filters, choose the level, and then select Add Filter Error.
C) Add a custom filter type error, and then add this filter in selection criteria.
D) By default all the errors are highlighted in Kibana.

Solutions: