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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
C) CSC communicates with Communication Manager through the DLG Interface in the AES.
D) CSC uses AES to control and monitor Session Manager voice calls and resources.

2. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=ContextStoreID-UCID=ContactID
B) WorkRequestID=CustomerID=UClD=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

3. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
B) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
C) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
D) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.

4. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of each supported Oceana component.
B) It provides a single location to view the status of Cluster1 components.
C) It provides a single location to view the status of the UAC Oceana component.
D) It provides a single location to view the status of the UCM Oceana component.

5. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a "create new contact" request to OCP snap-in.
B) ED sends a resource request to WA with chat attributes for a suitable agent.
C) ED sends a resource request to WA and invites the agent to a chat room.
D) ED workflow requests chat attributes for the Context Id from C Store.
E) ED sends a resource request to CS with chat attributes for a suitable agent.

Solutions: