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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A. Match the correct CSC user password In AES and CSC service.
B. Change the CSC user password in AES server and reboot AES.
C. Reboot the AES server and re deploy CSC service.
D. Redeploy CSC Service and reboot Oceana Cluster 1.

Question 2

Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A. OCP Chat Provider
B. OCP Email Provider
C. OCP Social Provider
D. OCP SMS Provider

Question 3

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A. ED sends a "create new contact" request to OCP snap-in.
B. ED sends a resource request to WA with chat attributes for a suitable agent.
C. ED sends a resource request to WA and invites the agent to a chat room.
D. ED workflow requests chat attributes for the Context Id from C Store.
E. ED sends a resource request to CS with chat attributes for a suitable agent.

Question 4

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
B. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
C. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
D. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log

Question 5

When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A. Context ID
B. UCID
C. Call Ref ID
D. Session ID
E. Call ID

Solutions: