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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for replacing a processor?

A. Troubleshooting
B. Take Apart
C. Basics
D. Views

Question 2

On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.

A. selecting the application in the list displayed in the Rosetta pane of System Preferences.
B. selecting the "Open using Rosetta" checkbox in the application's Info window.
C. first installing Rosetta from the Mac OS X Installation disc.
D. dragging the application's icon on top of the Rosetta icon in the Dock.

Question 3

Which of the following is NOT one of the three qualities that define a quick fix?

A. eliminates intermittent problems
B. can be performed quickly
C. involves little or no risk of harm to the system
D. has little or no cost

Question 4

Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A. Third-party software is working.
B. No new problems have been introduced during the repair.
C. The computer will continue to function after the repair.
D. The computer falls under service warranty.
E. The original issue has been resolved.

Question 5

A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A. The Combo drive is not capable of burning DVD's.
B. The Mac mini optical drive is malfunctioning.
C. The Mac mini requires more RAM.
D. The Mac mini requires a firmware update.

Solutions: