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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Cause category
B) Product category
C) Incident category
D) Resolution category

2. To which objects can you add a registered product?

A) Service ticket
B) Sales order
C) Installed base
D) Survey

3. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Registered product
B) Text
C) object
D) Product
E) Warranty

4. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Service technician team
B) Customer
C) Responsible employee
D) Service engineer
E) Territory Manager

5. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Create Business Roles
B) Upload data using the Mass Data Maintenance Tool
C) Apply SDK solution
D) Request new tenants

Solutions: