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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?

A) Team man-hours per service requests processed (#)
B) Internal customer satisfaction index (%)
C) Budget variance (%)
D) Processes (#)

2. Which of the statements below is correct?

A) Performance management is another term for performance measurement (the terms are synonyms)
B) Performance measurement is a subset of performance management
C) Performance management can be done well in isolation of performance measurement
D) Performance measurement should be done by specialized staff in this area

3. Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?

A) General public
B) Competitors
C) Suppliers
D) None of the answers

4. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.

A) In
B) With
C) Without
D) For

5. Which start target would you propose for "Fatalities (#)", tracked at organizational level?

A) This is not a KPI
B) 5
C) 0
D) 3

Solutions: