C-KPIP Exam Training Practice Tests (The KPI Institute Certified KPI Professional)]

Question 1

The relevant sources to be analyzed in order to set targets are:

A. Market analysis B. All the answers C. External benchmarking D. Historical data

Correct Answer: B

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Question 2

Which KPI is suitable for balancing "Hotel occupancy (%)"?

A. Retained customers (%) B. Available capacity (#) C. Occupancy at full rate (%) D. Revenue per available capacity unit ($)

Correct Answer: D

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Question 3

For "Orders delivered on time (%)", the trend is good when:

A. Decreasing B. Within range C. This is not a KPI D. Increasing

Correct Answer: D

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Question 4

Which metrics are used for calculating "Capacity utilized (%)"?

A. A = Capacity planned (#); B = Capacity (#) B. A = Capacity utilized (%) C. A = Capacity utilized (#); B = Capacity needed (#) D. A = Capacity utilized (#); B = Capacity available (#)

Correct Answer: D

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Question 5

In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?

A. Process B. Input C. Outcome D. Output

Correct Answer: C

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Question 6

Which of the following statements is a technique used for KPI data gathering?

A. Data gathering process map B. KPI documentation form C. Data custodian D. Sending reminder email

Correct Answer: A

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Question 7

Objectives should start with:

A. Action verbs B. Adjectives C. Nouns D. Value drivers

Correct Answer: A

Question 8

Which of the following statements is true?

A. Cascading objectives to lower levels can happen by using the same objectives and by identifying specific objectives that can support those corporate objectives B. Cascading objectives from organizational to departmental level can only happen by using the same objectives at the lower level C. Cascading stops at team level; there is no relevancy to cascade down to individual level D. None of the answers

Correct Answer: A

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The KPI Institute Certified KPI Professional - C-KPIP Exam Practice Test