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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Monitoring | 10% | - Historical and real-time reporting
|
| Topic 2: Peripheral Gateway and System Integration | 15% | - CRM and third-party integration
|
| Topic 3: Call Routing and Dial Plan Design | 20% | - Integration with PSTN and enterprise telephony
|
| Topic 4: Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Deployment models
|
| Topic 5: Scripting and Call Flow Design | 20% | - Cisco ICM scripting fundamentals
|
| Topic 6: Design Best Practices and Capacity Planning | 15% | - Best practice design principles
|
What are the two primary factors affecting bandwidth sizing between a Cisco Unified Intelligence Center (CUIC) Server and a CUIC client? (Choose two.)
Correct Answer: D,E 🗳️
What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?
Correct Answer: E 🗳️
Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)
Correct Answer: A,C 🗳️
During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the Cisco Unified IP IVR engaged?
Correct Answer: A 🗳️
Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent calls?
Correct Answer: C 🗳️
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