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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. What are the two primary factors affecting bandwidth sizing between a Cisco Unified Intelligence Center (CUIC) Server and a CUIC client? (Choose two.)

A) total ECC in bytes
B) number of rows returned for historical reports in CUIC
C) number of concurrent agents displayed on real-time reports
D) number of real-time reports the user is running concurrently
E) number of historical reports the user is running concurrently

2. What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

A) The number of mobile agents must be less than 500.
B) The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.
C) There is no impact.
D) The number of call-by-call agents with CTI OS cannot be more than 1025.
E) The number of nailed-up agents with CTI OS cannot be more than 1156.

3. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A) Regions define the maximum bandwidth allowed per call.
B) Regions define the maximum bandwidth allowed per all calls to and from locations.
C) Locations define the maximum bandwidth allowed per all calls to and from locations.
D) Locations define the maximum bandwidth allowed per call.

4. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the Cisco Unified IP IVR engaged?

A) from the transfer to IVR to the point that the agent answers
B) from the transfer to IVR to the point that the agent hangs up
C) from the call arrival to the point that the agent answers
D) from the call arrival to the point that the agent is ready

5. Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent calls?

A) Cisco Unified Contact Center Enterprise CTI Object Server or Cisco Agent Desktop with Outbound option enabled
B) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
C) Cisco Unified CRM Connector for Siebel
D) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop

Solutions: