Exam Name: ITIL Foundation
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Check Updated on: Oct 17, 2026
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Value Chain | 15% | - Deliver and support - Plan - Design and transition - Engage - Improve - Obtain/build |
| Topic 2: Key Concepts of Service Management | 10% | - Value, services, utility, warranty, outcomes, costs, risks - Service relationships: provider, consumer, sponsor, user |
| Topic 3: ITIL Guiding Principles | 15% | - Focus on value - Start where you are - Progress iteratively with feedback - Optimize and automate - Collaborate and promote visibility - Think and work holistically - Keep it simple and practical |
| Topic 4: Service Management Practices | 15% | - Change enablement - Service desk - Problem management - Service request management - Incident management |
| Topic 5: General Management Practices | 15% | - Information security management - Continual improvement - Supplier management - Service level management - Relationship management |
| Topic 6: Four Dimensions of Service Management | 15% | - Organizations and people - Partners and suppliers - Value streams and processes - Information and technology |
| Topic 7: ITIL Service Value System (SVS) | 15% | - Overview and purpose of SVS - Governance |
EXIN ITIL Foundation Sample Questions:
Which areas are NOT measured by process KPIs?
1 . Technology
2 . Performance
3 . Value
4 . Compliance
- A. 1, 2 and 3 only
- B. 2, 3 and 4 only
- C. 1, 3 and 4 only
- D. 1, 2 and 4 only
Correct Answer: B 🗳️
Which one of the following is an objective of release and deployment management?
- A. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
- B. To standardize methods and procedures used for efficient and prompt handling of all changes
- C. To define and agree release and deployment plans with customers and stakeholders
- D. To ensure that the overall business risk of change is optimized
Correct Answer: C 🗳️
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
- A. Project baseline
- B. Asset baseline
- C. Configuration baseline
- D. Change baseline
Correct Answer: C 🗳️
Which of the following CANNOT be provided by a tool?
- A. Wisdom
- B. Information
- C. Knowledge
- D. Data
Correct Answer: A 🗳️
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
- A. Performance, process, products, plans
- B. People, process, products, partners
- C. People, process, partners, performance
- D. People, products, plans, partners
Correct Answer: B 🗳️
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