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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Vorgehensweise hat einen Zweck, der die Bearbeitung vordefinierter, vom Benutzer initiierter Serviceanforderungen umfasst?

A) Aktivierung ändern
B) Bereitstellungsverwaltung
C) Dienstkonfigurationsverwaltung
D) Serviceanforderungsverwaltung

2. Wie wird ein kontinuierliches Verbesserungsregister verwendet?

A) Zur Organisation vergangener, gegenwärtiger und zukünftiger Verbesserungsideen
B) Bereitstellung eines strukturierten Ansatzes zur Implementierung von Verbesserungen
C) Zum Autorisieren von Änderungen zur Umsetzung von Verbesserungsinitiativen
D) Zur Erfassung von Anfragen zur Bereitstellung einer Ressource oder Dienstleistung

3. Welche Praxis verwendet Techniken wie SWOT-Analyse, Balanced Scorecard-Überprüfungen und Reifegradbewertungen?

A) Vorfallmanagement
B) Problemmanagement
C) Kontinuierliche Verbesserung
D) Serviceanforderungsverwaltung

4. Welche Informationen sollte eine Organisation bei Verwendung des ITIL-Modells zur kontinuierlichen Verbesserung erstellen, um zu verstehen, wo sie sich derzeit befindet?

A) KPI-Berichte
B) Verbesserungspläne
C) Bewertungsergebnisse
D) Geschäftsziele

5. Welches Konzept trägt bei der Arbeit an einer Verbesserungsiteration dazu bei, dass die Iterationsaktivitäten auch unter veränderten Umständen angemessen bleiben?

A) Analyse-Lähmung
B) Minimal funktionsfähiges Produkt
C) Direkte Beobachtung
D) Rückkopplungsschleife

Solutions: