Exam Name: ISO / IEC 20000 Foundation
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Instant Download EXIN : ISO20KF
Check Updated on: Oct 17, 2026
No. of Questions: 116 Questions & Answers with Exam Engine
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EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ISO/IEC 20000 Framework | - ISO/IEC 20000 Standard Structure
|
| Topic 2: Service Management System | - Service Management System Components
|
| Topic 3: Service Design and Transition | - Planning and Implementing Services
|
| Topic 4: Fundamentals of IT Service Management | - Core Concepts of Service Management
|
| Topic 5: Service Delivery and Support Processes | - Operational Service Management Processes
|
| Topic 6: Measurement and Improvement | - Monitoring and Continual Improvement
|
EXIN ISO / IEC 20000 Foundation Sample Questions:
Which processes should the Plan, Do, Check, Act methodology be applied to?
- A. the Planning & Implementing Service Management process
- B. all of the processes in scope of ISO/IEC 20000
- C. those that support business critical services
- D. the Requirements for a Management System process
Correct Answer: B 🗳️
What should planning for new or changed services include?
- A. trends in Capacity growth of the current applications
- B. budgets and staff resources
- C. recent Problems and Known Errors in the desktop environment
- D. major non-conformities to all Underpinning Contracts (UCs)
Correct Answer: B 🗳️
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Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting and operating)?
- A. CobIT TM
- B. MOF
- C. ITIL
- D. Six Sigma
Correct Answer: B 🗳️
What does the concept of "quality" comprise?
- A. maximizing utilization of personnel capacity
- B. gaining ISO/IEC 20000 certification
- C. execution of Service Level Agreements (SLAs) only
- D. satisfying customer requirements
Correct Answer: D 🗳️
All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
- A. an identified Problem
- B. a formal closure of services
- C. a Service Level Agreement failure
- D. a major Incident
Correct Answer: B 🗳️
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