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TrainingDump has an unprecedented 99.6% first time pass rate among our customers. We're so confident of our products that we provide no hassle product exchange.
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The price of the ITILSC-OSA exam is $399 USD.
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Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
| Section | Objectives |
|---|---|
| Topic 1: Problem Management | - Root cause analysis techniques - Known error database usage |
| Topic 2: Event Management | - Event detection and filtering - Event correlation and response |
| Topic 3: Access Management | - Identity and access control principles - Authorization and rights management |
| Topic 4: Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Topic 5: Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Topic 6: Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Topic 7: Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Topic 8: Operational Activities | - Monitoring and control activities - IT operations management practices |
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