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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Desk | - Service Desk Function
|
| Technology and Implementation Considerations | - Technology in OSA
|
| Event Management | - Event Management Process
|
| Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Functions and Roles | - Operational Roles & Functions
|
| Incident Management | - Incident Management Process
|
| Access Management | - Access Management Process
|
| Request Fulfilment | - Request Fulfilment Process
|
| Problem Management | - Problem Management Process
|
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