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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
| Talent Management | - Conducting talent assessments
- Competency-based programs
- Evaluating the talent plan
- Communicating with high potentials
- Keeping people interested
- Succession planning
- Identifying talent
- Development strategies
- Talent management and performance management
- Compensation and benefits
- Fostering engagement
- Creating a talent management plan
- Talent review meetings
|
| Employee Dispute Resolution | - Initiating the Process
- Asking Questions
- The Peer Review Process
- The Peer Review Panel
- What is Peer Review?
|
| HR Training for the Non HR Managers | - Position Profiles and Job Descriptions
- Forecasting
- Job Competencies
- Diversity
- Privacy Issues
- Employee Orientation
- Defining Human Resources
- Performance Reviews
- Conducting the Interview
- Finding Candidates
- Preparing for the Interview
- Job Analysis
- Absenteeism
- Planning Training
- Termination
- Exit Interviews
- Discipline
- Advertising Guidelines
- Compensation and Benefits
- Screening Resumes
- Skills Inventory
|
| Anger Management | - Costs and pay-offs of anger
- Understanding what is anger
- Communication tips and tricks
- Using an anger log
- How anger affects thinking
- Managing anger
|
| Conducting Effective Performance Reviews | - Types of performance reviews
- Setting standards and goals
- Appraisal preparation
- Performance management checklists
- Coaching and maintaining performance
- Creating a performance development plan
- The performance management process
- Common errors and solutions
- Planning and conducting interview reviews
- Accepting criticism
- Feedback and communication skills
|
| Conflict Resolution | - Conflict and its resolution
- Role of communication in conflict resolution
- Defining conflict and types of conflict
- Conflict resolution styles
- Helping others through conflict
|