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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

A) Clickstream behavior
B) Number of calls transferred
C) Agent chat transcripts
D) Page views and dwell time

2. Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

A) Agent-to-visitor chat sentiment
B) Engagement triggers fired
C) Agent handle time
D) Visitor session duration

3. What are two purposes of creating segments in GPE?
(Choose two)
Response:

A) Track agent idle time
B) Group visitors based on behavior
C) Trigger real-time messages
D) Limit bot escalation

4. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Page dwell times
B) Visitor's operating system logs

5. What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

A) Agent shift adherence
B) Forecast accuracy deviation
C) Outcome uplift percentage
D) Queue-level performance metrics

Solutions: