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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagnostic tests? (Select two.)

A) Disk defragmenter should not be used on solid-state drives (SSD).
B) Disk defragmenter cannot be used on SCSI drives.
C) Disk defragmenter does not increase the responsiveness of the operating system.
D) Disk defragmenter should be the only program running while the disk is defragmenting.
E) Disk defragmenter cannot be used with drives in RAID configuration.

2. How is thermal grease used when servicing HP computers?

A) Thermal grease cleans and lubricates cooling fans to increase efficiency and to decrease noise.
B) Thermal grease is applied between the processor and the heat sink upon replacement.
C) Thermal grease lubricates and cools connections in PCI and memory slots for installing new components.
D) Thermal grease must be applied between the system board and the processor to reduce heat transfer.

3. Which statement best describes the Restriction of Hazardous Substance (RoHS) environment standard to which HP is committed?

A) RoHS defines the policy for the disposal of obsolete equipment.
B) RoHS regulates the supply and return of parts containing restricted or controlled materials.
C) RoHS regulates the supply and return of notebook batteries.
D) RoHS defines the process for a compliant processor upgrade.

4. All HP commercial computers come with a basic software technical support warranty of what length?

A) 1 year
B) 90 days
C) 180 days
D) The length of the hardware warranty

5. Which removable and replaceable wireless connectivity service modules are often found in HP products? (Select two.)

A) Wi-Fi (WLAN) module
B) Wireless keyboard module
C) Logitech wireless mouse module
D) Bluetooth module
E) HP ePrint wireless direct mobile printing

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