HP Servicing HP Desktops, Workstations and Notebooks - HP2-H27 Exam Practice Test

A. Flash the BIOS to ensure that the latest version of HDCP is configured for the device. B. Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly. C. Try reading the protected media on a standard definition device to ensure that the media is working properly. D. Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.

A. Products serviced outside the country or region of original purchase are not delayed due to parts availability. B. Products under warranty must be serviced in the country or region where they are originally purchased, and no warranties are honored outside the country or region of original purchase. C. A product warranty may be transferred to another country or region as long as HP or an HP Authorized Service Provider (ASP) offers warranty service for the product model number. D. Extended warranties are not honored outside the country or region of original purchase.

A. a number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions B. a number that identifies the entire preconfigured package as purchased by a customer C. the identification code to track what is available to sell D. a number that identifies a unit with all the options added but does not include service warranty or software

A. SKU number B. serial number C. model key D. product name

A. Launch HP ProtectTools, run the BIOS back-up utility from the ProtectTools back-up options menu, and insert a USB drive into the computer. When the computer restarts, it saves the BIOS settings to the USB drive. B. Run the HP BIOS Browser utility from the Windows command line to export the BIOS settings to an installed USB drive. The USB drive is automatically formatted and prepared for the BIOS recovery process. C. Execute the HP Setup Utility, and run the Save to Diskette or Replicated Setup feature to save to a 1.44 MB diskette or to another storage device that can replicate a diskette. D. Configure the HP Backup and Protect suite to include BIOS backup in the System Configuration tab. This stores the latest successful boot BIOS to the boot block ROM in case of BIOS failure.

A. Password Manager B. BIOS configuration C. Credential Manager D. Embedded Security

A. Replace the system board, or escalate to HP Support. B. Flash the BIOS to upgrade it to the latest version. This also resets the system password. C. Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password). D. Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password. E. Follow the steps to clear the CMOS password. This also resets the system password.

A. Clear the password using HP ProtectTools running from a USB drive. B. Clear the CMOS by pressing and holding the CMOS button for three to five seconds. C. Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support. D. Call HP Support, and request the HP authorized service provider override password for the device.