- Exam Code: A2010-591
- Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
- Certification Provider: IBM
- Corresponding Certification:IBM Certified Solution Advisor
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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tivoli Products and Solution Components | - IBM Tivoli Service Request Manager - IBM Tivoli Process Automation Engine - Integration of Tivoli service management solutions |
| Service Management Processes | - Incident, problem, and change management processes - Asset and configuration management processes |
| Solution Implementation and Usage | - Applying Tivoli solutions to customer environments - Automation and workflow capabilities |
| IBM Tivoli Service Delivery and Process Automation Solutions Overview | - Business value of service delivery and process automation - Tivoli service management concepts and capabilities |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?
A) the configuration process
B) the discovery tool
C) the release tool
D) the change process
2. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?
A) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
B) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
C) When there will be no more then 50 concurrent users, and time to value is critical for the project.
D) When there will be more then 50 concurrent users, and time to value is critical for the project.
3. Why is it necessary to document key stakeholders for a new IT asset and service management solution?
A) To evaluate license needs
B) To identify Key Performance Indicators
C) To identify the decision makers
D) To draw an organization chart
4. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?
A) Perform field customizations using the database configuration application.
B) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
C) Use the TADDM Custom Server Extension.
D) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
5. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?
A) IBM Tivoli Asset Discovery for Distributed
B) IBM Tivoli Application Dependency Discovery Manager
C) IBM Tivoli Business Service Manager
D) IBM Tivoli Monitoring
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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